SHIPPING

Domestic shipping – Israel
All purchases will be processed and shipped within 1-3 days of order. Customer will be sent a tracking number. Please allow 2-3 days from ship date for delivery. 

International worldwide Shipping:
All purchases will be processed and shipped within 3 days of order. Tracking number will be sent at time of shipping. Tinono cannot be held responsible for lost packages. Customers will be sent an email that includes all relevant shipping information once item is shipped. Please allow up to 3 weeks from ship date for delivery. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer.

Free shipping:

We offer free shipping on all purchases above 100 USD The free shipping will be applied to your order at checkout.

 

returns and refunds

If you purchased an item on the site and wish to return it, please contact us at Hello@tinonokids.com

We hope you will be happy with your purchases, however, If any of our merchandise is defective or does not meet your expectations, it may be returned within 7 days of delivery for a full refund or store exchange. Please make sure all returned items are unworn, unwashed and with their original tags still attached.
If you receive an item that is faulty please contact us immediately at Hello@tinonokids.com and we will send you a replacement.
 
Merchandise purchased from other retailers will not be accepted for exchange or refund.
All sales purchases are final. There are no returns or exchanges on sale items.
Please note that postage costs will apply for exchanges.